*All Credits will be help pending manufacturer's inspection.

*All Boilers that have been installed must remain in situ and the end user must contact the manufacturer in the first instance. 

*Please note we cannot accept returns of Saniflo, Grundfos and Stuart Turner macerators due to the nature of the product. Please contact the manufacturer directly.

Supplier Can we collect? Returns process Contact details
AdeyYesWe will collect with full details of the faulthttps://adey.com/
AqualisaYesWe will collect with full details of the faultEmail: enquiries@aqualisa.co.uk
Tel: 01959 560010
AristonNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerTel: 0333 240 7777
LecicoNoInstaller/end user must contact the manufacturer to arrange engineer site visitEmail: customerservice@lecico.co.uk
Be ModernYes - we will collect after the manufacturer has been contacted in the first instance. Please contact the supplier in the first instance (issue may be able to be resolved over the phone).
We will collect with full details of the fault.
The credit will be held pending the manufacturers approval
customerservices@bemodern.co.uk
Baxi / Heatrae/ Potterton/ MainNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerTel: 0330 678 0917
Baxi/Potterton/Main Controls OnlyYes - With Confirmation of serial numberCollect with full details of the fault. The credit will be held pending the manufacturers approvalTel: 0330 678 0917
Burley FiresNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturercustomerservices@burley.co.uk
CistermiserYesWe will collect with full details of the fault if within 12 months.
If over 12 months then this would only be covered if an extended warranty was taken out with Cistermiser. Manufacturer must be contacted if over 12 months
Email: sales@cistermiser.co.uk
Tel: 0118 969 1611
Crystal FiresNoInstaller/end-user must contact the manufacturer. Any manufacturing faults will be rectified by Crystal Fires within the first 12 months of installationsales@crystalfires.co.uk
DanfossYes -  Once customer has contacted Danfoss and obtained RMASend a copy of the Danfoss Returns form, once complete we can collect with full details of the fault.
Email: customerservice.uk@danfoss.com
Tel: 0330 8086 888
Dimplex - Electric OnlyYes - with manufacturer authorisation Installer/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturer in the form of an INC (Incident) or CAS (case) reference Tel: 0344 879 3588
Email: gdhv.customersupport@glendimplex.com
Valor/Rob Willey GasYes - with manufacturer authorisation Installer/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturer in the form of an INC (Incident) or CAS (case) reference Tel: 0344 879 3588
Email: gdhv.customersupport@glendimplex.com
DraytonYes - with completed Drayton returns form - Click HereWe will collect with full details of the fault and a completed copy of the Drayton returns form Tel: 0333 6000 622
Email: customer.care@draytoncontrols.co.uk 
FlavelNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerinfo@bfm-europe.com
FressshhYesWe will collect with full details of the fault- if spare parts are required these can be requested from the supplierEmail: technical@roxorgroup.com
GledhillYes - With Serial NumberCollect with full details of the fault, pending inspectionTel: 01253 474 550
Google NestNoThe end user needs to contact Google Nest support. The agent will trouble shoot the product with the user to diagnose the issue. If the item is confirmed as faulty then Google will provide a returns reference for us to collect or they will provide a replacement for the customer if still within warranty.Google Nest Support: 0808 178 0546
GrantNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturer
Tel: 01380 736920
Email: info@grantuk.com
Grundfos SololiftsNoInstaller/end-user must contact the manufacturerEmail: grundfos-uk@sales.grundfos.com
Tel: 01525 850 000
Grundfos PumpsYesWe will collect with full details of the faultEmail: grundfos-uk@sales.grundfos.com
Tel: 01525 850 000
HenradsYesWe will collect with full details of the fault.
Compact radiators have a 10 year warranty.
Decorative Radiators have a 5 year warranty.
Tel: 0800 876 6813
HoneywellYesWe will collect with full details of the fault. Date code must be checked to confirm the item is still within warrantyssc.rmateamuk@resideo.com
HiveYesEnd-user must contact the manufacturer and troubleshoot the device in the first instance. If they are unable to repair the device we can then collect with full details of the fault.Webchat: hivehome.com
Tel: 0333 202 9614
Ideal BoilersNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerEmail: idealheating.com
Tel: 01482 498660
Ideal Timers and AccessoriesYesWe will collect with full details of the faultEmail: idealheating.com
Tel: 01482 498660
Insinkerator
NoItem must be left installed and the end user to contact the manufacturerTel:  0800 389 3715
MiraYesWe will collect with full details of the fault. If the product is deemed to be NOT faulty then a minimum 25% restocking fee will be applied.internalsales@mirashowers.com
NeomitisYesWe will collect with full details of the faultE-mail: contactuk@neomitis.com
Tel: +44 (0) 2071 579 967
Pro Filters Taps and PumpsYesWe will collect with full details of the fault
ProradsYesWe will collect with full details of the fault.
Prorads have a 10 year warranty period.
RocaNoInstaller/end-user must contact the manufacturerTel: 01530 830080
SanifloNoWe will NOT collect under any circumstances- Installer/end-user must contact the manufacturerTel: 020 8842 0033
Smiths/ MysonNoEnd-user would need to contact the manufacturer who will go through the trouble shooting options with the user, we cannot accept any units unless the manufacturer has confirmed. The manufacturer will swap any faulty parts or the full unit if it is still within the 5 year warranty period. If the part is out of the warranty period they will advise the parts required in order to get the unit running again.Tel: 01245 324 900
StelradYesWe will collect with full details of the faultTel: 0800 876 6813
Stuart Turner PumpsYesWe will collect with full details of the faultTech assist helpline: 01491 917485
Email: Techassit@staurt-turner.co.uk
Stuart Turner MaceratorsNoWe will NOT collect under any circumstances- Installer/end-user must contact the manufacturer
Tech assist helpline: 01491 917485
Email: Techassit@staurt-turner.co.uk
TritonYes - we will collect after the manufacturer has been contacted in the first instance. Advise installer/ end-user to contact the manufacturer, they will send an engineer to replace any defective parts with genuine Triton Spares. If Triton advise the item cannot be repaired and is still within warranty
Email: serviceenquiries@tritonshowers.co.uk
Tel: 024 7637 2222
TrojanNoWe would need to request photos of the fault / defect and send this to Trojan who will advise whether this will be accepted under the warranty. Collection will be arranged once we have written authorisation (Credit reference) from the manufacturerEmail: sales@trojan-baths.co.uk
Tel: 01484 648 181
VaillantNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerEmail: sales@vaillant.com
Tel: 0345 602 0262
ViessmanNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerEmail: aftersales-uk@viessmann.com
Tel: 01952 675000
Worcester Boilers & CylindersNoInstaller/end user must contact the manufacturer to arrange engineer site visit. Collection will be arranged once we have written authorisation from the manufacturerTel: 0330 123 3366
Worcester Timers & AccessoriesYesWe will collect with full details of the faultTel: 0330 123 3366